Returns

Is this a complaint about a defective item?
Register your case here

How to register a return

Returns are easily registered through our return system within 14 days of receiving your order.

In the return system, you can choose between:

Exchange (free of charge within the withdrawal period)
Refund

If you wish to request both an exchange and a refund for the same order, these must be registered as two separate returns.

Return conditions

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition as when received
The original packaging must be included

Items that have been used, damaged, or returned without original packaging may be rejected or subject to a reduction in value.

Return shipping

After registering your return, you will receive return instructions by email from our return partner.

Please make sure that:

The item is securely packaged
Any old shipping labels or barcodes are removed or covered

Return address

Returns are only accepted once they have been registered in the return portal above. Please do not send items back before registering, as they cannot be processed. Registered returns are sent to:

Who Is She c/o Bonver Logistics AB
Gåshaga Brygga 1
181 66 Lidingö
Sweden

Refunds

For refunds, a fixed return shipping and handling fee of €7 will be deducted from the refunded amount.

Once your return has been received and approved:

The refund will be issued to the same payment method used for the purchase
Refunds are typically processed within 1–8 business days
It may take a few additional days for the amount to appear in your account, depending on your bank or payment provider