Customer Service

The materials we use are safe for most people with sensitive skin or a nickel allergy. Individual reactions can still happen. You will find the exact material on each product page. If you have questions about a product, you are always welcome to contact us.

Yes! We offer a selection of jewelry designed to be both waterproof and sweat-resistant, made to withstand showering, swimming, and everyday wear without concern. All waterproof pieces are marked with a waterproof tag and can be found in our Waterproof Collection.

We use carefully selected materials to ensure our jewelry is both beautiful and durable. Our pieces are crafted from stainless steel or gold- or silver-plated brass.

For care instructions and tips on maintaining each material, visit our Product Care page.

At this time, not all letters are available. We continuously expand our assortment. If your desired letter is currently out of stock, you can sign up for a restock notification on the product page to be notified as soon as it becomes available again.

Our charms are designed exclusively for use with the Charm Bracelet and Charm Chain and are not compatible with other necklaces or bracelets.

We have a complete guide on caring for your jewelry. Visit our Product Care page for detailed instructions on cleaning, storage, and maintenance tips to keep your pieces looking beautiful.

An order confirmation is automatically sent to you by email. Please also check your spam folder, as it may have ended up there. If you cannot find the confirmation, you can contact us here and we will be happy to help you.

We work hard to ship orders as quickly as possible, and therefore we unfortunately cannot guarantee that we are able to cancel an order before it is shipped. However, please contact us and we will do our best to help you.

We work hard to ship orders as quickly as possible, and therefore we unfortunately cannot guarantee that we are able to make changes to an order before it is shipped. However, please contact us and we will do our best to help you.

We are working on restocking the item. Sign up for “Notify me” on the product page to receive an email when it is back in stock. Has the item been out of stock for a long time? Contact us here and we will check for you!

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Klarna, plus local methods such as Bancontact and MobilePay where they are available. All payments are processed securely at checkout.

To use your gift card, simply enter the gift card code at checkout in the discount code field. The gift card amount will be applied to your order total. If your order exceeds the gift card value, you can pay the remaining balance with any of our accepted payment methods.

Yes! We offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be used for any purchase in our store. They make the perfect gift!

We offer a range of delivery options depending on your location, including home delivery, pick-up points, parcel lockers, and mailbox delivery.

Shipping rates vary by country, and free shipping is available on orders above €100.

You can view all available delivery options and exact rates at checkout.

For more detailed information, please visit our Shipping & Delivery page.

Our standard delivery time is 1–4 business days within Sweden, Denmark, and Finland, and 2–5 business days within the EU.

You will receive tracking information once your order has been shipped.

For more detailed information about delivery options and shipping, please visit our Shipping & Delivery page.

No, since we ship exclusively within the EU, you will not be charged any customs duties or import fees. All applicable taxes are included at checkout.

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your package's journey. If you haven't received your tracking information, please check your spam folder or contact our support team.

Yes. Simply enter the recipient’s delivery details at checkout. Please ensure that the name on the order matches the name on the recipient’s mailbox to ensure successful delivery.

While deliveries usually arrive within 1–4 business days in Sweden, Denmark and Finland and 2–5 business days elsewhere in the EU, occasional delays may occur with the carrier, particularly during busy periods. We recommend checking the tracking link for the latest updates. If your package appears to be delayed, please contact us and we will be happy to assist.

Register your return in our return portal here and follow the return instructions sent to you by email. Orders placed from 1 November to 24 December 2026 can be returned or exchanged until 14 January 2027.

Register your exchange in our return portal here. Follow the steps to select your exchange option and receive your return label. Please note that when registering an exchange, you do not need to place a new order — we will ship the replacement item once your return has been processed.

To qualify for a return, all items must be unused and in the same condition as when received, with the original packaging intact. All returned items are manually inspected for wear or damage.

We offer free exchanges on all orders. If you choose to return an item for a refund, a handling and return shipping fee of 7€ will be deducted from the total refund amount. In the case of complaints, incorrect items, or other issues, please contact us and we will assist you.

Our exchange system allows exchanges for items of the same price only. If you wish to exchange for an item that is more or less expensive than your original purchase, please register a return for the original item and place a new order for the desired item.

For orders paid with Klarna, please log in to your Klarna account and register that you have returned your item. Klarna will then pause your invoice until your return has been processed. Klarna handles all refunds related to Klarna payments.

Register your claim in our claim portal. Add a description of the problem, photos and your order number, and we will be happy to help.

We aim to handle all claims as quickly as possible. The usual processing time is 1–3 business days after we have received the necessary information.

Discoloration of gold-plated jewelry occurs naturally over time and may be accelerated by contact with water, sweat, perfume, or other chemicals. This is considered normal wear and is not covered as a claim. Has your jewelry faded unusually quickly? Please contact us and we will be happy to assist. You can read more about jewelry care here.

The box “Join the club, completely free” is already ticked at checkout, so you join when you order. You can also create an account and press Join on your account page. The order you join on already earns points.

You get 5 points for every €1 you pay for your products, after discounts. 100 points take €1 off, so a €60 order earns 300 points, worth €3. Shipping and gift cards do not earn points.

Sign in at checkout and switch on “Use them on this order”. Your points are taken off the products in your order. They cannot pay for shipping or gift cards.

Your points show in your account a few minutes after your order is paid. There is no minimum, so you can use them on your next order.

You can join and earn without one. To see or use your points, sign in with the email you joined with.

Yes, with most offers and codes. A few codes cannot be combined with other discounts. With those, your points are not used and stay in your account.

No. Your points and your level do not expire.

The points that order earned go down to match what you kept. Points you spent only come back if you return or cancel the whole order.

Your level follows how much you have spent as a member. You move up a level as soon as an order takes you over the line. If you return enough within 10 days to fall below it, you go back to your previous level. After that, the level is yours to keep.

Supporter (from €400 spent) gives a secret discount on every order. Insider (from €850 spent) gives a secret discount and free shipping. Inner Circle (by invitation only) gives a secret discount and free shipping. The discount is applied at checkout automatically when you are signed in.